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Scenic City Cigars

Scenic City Cigars

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By Jason Rudolph

Tobacco-specific features Improve inventory tracking Advanced reporting
PROBLEMS

A lack of industry-specific features

Located in Chattanooga, TN, Scenic City Cigars is dedicated to bringing a diverse community together to enjoy a good cigar. Unfortunately, their previously system wasn't powerful or specific enough to manage their varied inventory, track finances, and create the friendly atmosphere they're known for.

"We wanted a point of sale system that was easy to use for diverse users and allowed us to train people confidently."

Specific pain points

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Insufficient inventory control

Tracking and itemizing the store's unique collection of underrepresented and boutique cigars was difficult.

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Lack of lounge-specific features

Jason and his partner Rob required a system that could handle cigar sales in a lounge environment and retail.

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Unintuitive systems

With diverse staff and customers, Jason needed a system that was powerful but still easy to use.

A lack of industry-specific features
DISCOVERY

Searching for a cigar POS

Scenic City Cigars realized early on that to create the
specific atmosphere they wanted, they couldn't use just any old POS system.
Here was their evaluation process:

Meeting face to face

Meeting face to face

Jason's partner Rob encountered the Cigars POS team at the Total Product Expo (TPE) in Las Vegas and got an overview of the software and hardware.

Built for liquor

Research

The Scenic City Cigars owners compared Cigar POS with other systems, and found generic retail systems didn't have the features they needed.

Fast, easy setup

Robust features

They found Cigars POS had everything they needed for their cigar lounge, including a user-friendly front of house interface and robust inventory control and reporting functions.

Hands-on support team

Helpful onboarding

Jason and team were assigned a customer service manager to walk them through the onboarding process and assist with any questions.

Solutions

“Inputting new inventory is easy and intuitive, which I appreciate as a hands-on learner.” — Jason Rudolph

Robust inventory management

Cigars POS simplifies and streamlines inventory management, making it easy to track and sell unique items.

  • Flexible inventory control: You can add unique cigars to inventory against an invoice or add them into the system manually, including the ability to assign single SKUs to multiple manufacturers, or track individual cigars within a case.
  • Vendor management integration: The system consolidates all vendor information in one place, streamlining purchase orders.
  • Real-time stock updates: Inventory counts update automatically every time a sale is made or an invoice is received, providing an accurate view of stock levels at all times.

Cigar lounge features

One of the biggest benefits of using Cigars POS came from the lounge-specific features.

  • Suspend payments: "One feature that sets this system apart is the ability to run a tab and suspend payments, which encourages people to hang out and spend time in our community."
  • Customer-facing screens: Customers can easily see their total before making a payment.
  • Built-in customer loyalty: Scenic City Cigars now offers a three-tiered membership program, which can be managed and customized through Cigars POS.

Ease of use

Cigars POS has provided the advanced features the business needed while still being easy to learn and use.

  • Easy to learn: The system's user-friendly interface has allowed Jason and his team to train staff with confidence.
  • Label printers: Flexible label printers make it easy to track and sell different types of cigars.
  • Responsive support: Cigars POS continues to provide helpful support whenever questions arise.

Advanced reporting

The system's advanced data and analytics tools have made it easier to monitor the store's performance and make better business decisions.

  • Auto ranking: Scenic City Cigars can now get a quick view of which cigars are top sellers and which are lagging behind.
  • Smart reordering: The system allows owners to set low-stock alerts and set up automatic reordering to avoid stockouts of popular cigars.
  • Financial reports: The system generates comprehensive reports on sales, seasonal performance, inventory turnover, and customer loyalty, providing a bird's eye view of Scenic City Cigars' financial performance.

Results

"The system setup is simple and flexible, with useful add-ons like a customer-facing screen and label printer.
I would highly recommend Cigars POS," — Jason Rudolph

Improved customer retention

  • Tabs and suspended payment options encourage customers to stay and spend more
  • Implemented a three-tiered membership program for customers

Simplified inventory and sales

  • Intuitive and robust inventory management
  • Automated purchase orders based on actual sales data
  • Label printers for simplified cigar sales and inventory control

Better day-to-day processes

  • Easy to learn system makes it easy to train employees with confidence
  • Better inventory management means customers always have access to their favorite brands
  • Robust reporting simplifies accounting and financial processes

What problem are you trying to solve

Store performance analytics
Get a snapshot of any aspect of your business with customized reports. Access analytics at any time via the remote back office.
Employee tracking
See when each employee has clocked in and out, what actions they've performed within a transaction, and how much staff you'll need during peak hours.
Customer reports
Check in on your most loyal customers, tapping into their detailed purchase history and buying trends.

Software Recommendation

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Light up success with Cigars POS

Like Scenic City Cigars, your tobacco shop will thrive with tobacco-specific features. Schedule a demo today and see how Cigars POS helps you smoke the competition.

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