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Tobacco Town

Tobacco Town

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"I'd recommend Cigars POS."

By Corey Grant & Ed Caster

Manage complex inventory Tobacco-specific features Ease of use
PROBLEMS

Taking control of a new business

Located in Trenton, MI, Tobacco Town serves up specialty pipe tobacco and cigars in a welcoming, clubhouse atmosphere. When owner Corey Grant initially purchased the store in 2020, he was new to retail and wanted to find a system that was both user-friendly and would help him accomplish his business goals.

Corey and his General Manager, Ed Caster, were struggling to run the business efficiently. They lacked real data to make confident decisions and had to manually track inventory, including splitting cases and individual items.

"When I first opened my business, I was new to retail and didn't know where to turn, so I got on Google and started looking for things that would benefit what I was trying to accomplish in the store, as well as being user-friendly."

Pain points

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Manual inventory processes

With such a unique mix of products, tracking inventory manually was becoming a chore.

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Lack of visibility

Without real data to assess store performance, bestsellers, and other key metrics, Corey and Ed lacked visibility to make adjustments on the fly.

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Need for power and usability

As a niche store owner new to retail, Corey sought a system that was easy to use yet still offered the specialty features he needed to succeed.

Tobacco Town Thumbnail
DISCOVERY

Searching for a cigar POS

As a specialty retailer in a high-risk industry, Tobacco Town needed a system that could
support his unique needs while still being easy to use.

Here was their evaluation process:

Searching online

Searching online

Corey began his search on Google to see what kind of systems were available.

Aligning with goals

Aligning with goals

Corey didn't want just any system — he was looking for features that would help him achieve his business goals.

Helpful features

Helpful features

After discovering Cigars POS, Corey and Ed were immediately impressed by the numerous ways the system could save them time and improve their operations.

In-depth onboarding

In-depth onboarding

Onboarding was easy, and Tobacco Town was assigned a responsive onboarding expert to guide them through the setup and training process.

Solutions

"Cigars POS saves us time on the back end, providing information right there, and allows us to make adjustments on the fly for the successful operation of our business." — Corey Grant

Smoother customer experience

  • Simple UI: Cigars POS' intuitive graphical interface makes it easy to process customers' orders.
  • Customer loyalty: Tobacco Town can now manage and look up rewards members right from their terminal.
  • Email marketing: Integrated email marketing allows Corey to easily connect with customers.

Robust inventory support

  • Case break inventory: Cigars POS lets Tobacco Town easily track and sell cigars individually or by the case. "Before, we had to split up things between individual items and boxes, but now we can combine them into one."
  • Label printer: Corey can easily manage and sell cigars that are packaged differently by different manufacturers. "I love the barcoding aspect where if you don't have a SKU number, you can create one and get a label printed out."
  • Automated receiving: Instead of manually inputting new items, orders can be updated against an invoice before they arrive, making shelving and receiving easier.

Ease of use

  • Easy to learn: "The onboarding process was great. Our onboarder was responsive, helpful, and took the time to explain things, guiding us through the setup."
  • Cloud-based: Corey and Ed enjoy the ability to manage their store from any device and any location. 

Intuitive backend

  • Auto ranking: Tobacco Town can use automatic item ranking to see which of their cigars and tobacco are bestsellers and which are lagging in sales.
  • Better visibility: Cigars POS gives Tobacco Town helpful, real-time data that they use to save time and make smarter decisions. "The main reason to invest in Cigars POS was that it gives us real data."
  • Consolidated data: Having a simple way to eliminate multiple SKUs, streamline inventory processes, and access sales data has helped make running the business easier.

Results

"The cloud-based features, reward system, and email marketing integration are excellent.
I would recommend Cigars POS." — Corey Grant

Simplified inventory

  • Combining SKUs and creating custom labels vastly simplified how Tobacco Town manages and sells its varied inventory.
  • Real-time data allows Corey and Ed to make critical adjustments on the fly, so they can be more proactive with how they run the business.

Improved customer experience

  • A better-managed inventory made it easier to locate items and ring up customers.
  • Customer loyalty, email marketing, and other customer-facing features helped Tobacco Town share its unique clubhouse atmosphere.
  • Cigar POS' intuitive interface made ringing up customers fast and easy.

Smarter business decisions

  • Robust data reporting gives Tobacco Town the visibility it needs to make confident business decisions.
  • Cigar POS' unique combination of features helps support Tobacco Town's short and long-term goals.

What problem are you trying to solve

Low stock notifications

Automatically get notified when products are low so you can keep shelves stocked.

Expiration date tracking

Track expiration dates on perishable inventory to prevent shrinkage and the sale of expired products.

Label printer

Print off custom barcodes for unique and local products that don't come with a SKU or UPC.

Software Recommendation

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Cigars POS helps you move forward with confidence

Every business has to start somewhere, but that doesn't mean you should sacrifice ease of use for advanced features.

Schedule a custom demo to see how Cigars POS gives you the best of both worlds.

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