James Thompson, president and co-owner of Huntington Humidor, took over a long-standing cigar shop in Huntington Village — and with it, an outdated POS system. What he needed was something that felt modern, worked fast, and could support future growth.
We needed something that was going to be simple and both easy to use, but something that could stand up and grow with the business as the business itself grew.”
After a surprising referral from a competitor, James started researching POS Nation — and immediately saw the difference.
The old system made it hard to track top-selling cigars, trending products, or analyze peak sales times which limited James’s ability to promote key items and boost sales.
James needed a system that could speed up transactions and help him serve multiple guests without losing that personal touch.
With the previous solution's support, James felt like just a number, which is not ideal when things go wrong.
A fellow business owner who had been using POS Nation for years highly recommended the system, praising its reliability and comprehensive features.
After the recommendation James and his team conducted extensive research, evaluating POS Nation's features, support structure, and suitability for their specific cigar shop requirements.
They discovered POS Nation offered exactly what they needed: powerful analytics, scalable growth potential, and an intuitive interface suitable for their business model.
The 24/7 customer support and personal attention from POS Nation's team convinced them this was a partner who would treat their business with care and dedication.
“I noticed an immediate change. I was able to see not just my daily sales, but what cigars were trending… and that enabled me to help promote and push additional sales where I needed it.” — James Thompson
POS Nation's analytics transformed how Huntington Humidor understands their business performance and customer behavior.
The system dramatically improved customer service and operational workflow.
POS Nation's support team sets the standard for customer service in the industry.
A powerful system designed to grow with your business, regardless of size.
Improved customer experience With a modern POS system, Hungtington Humidor was able to give customers a modern and convenient shopping experience while freeing up staff.
Simplified inventory With a robust and intuitive inventory system, James and his team were able to monitor trends and sales data to optimize reorders and make confident business decisions.
Superior support The support team at Cigars POS has consistently provided knowledgeable support with attention to detail, making James feel like a valued partner.
Scan a driver's license to confirm customers are of age for liquor and tobacco purchases.
While Huntington Humidor started with POS Nation, they've since migrated to our top recommendation for cigar shops: Cigars POS.
Schedule a demo today and see how Cigars POS helps you smoke the competition.