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Richlands Cajun Market

Richlands Cajun Market

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"The system is easy to learn, and you can use it from day one."

By Tammy Heap & Russ Folly

Minimize business expenses Outdated technology Advanced reporting
PROBLEMS

Sharing authentic childhood favorites with the community

Founded by two retired military veterans with a passion for good food and serving the community, Richland's Cajun Market is the only grocery store to offer authentic Cajun food in the eastern half of North Carolina.

The small store offers a wide range of Cajun specialties like boudin, smoked pork sausages, stuffed chickens, crawfish, pre-made gumbos, and a myriad of seasonings and spices.

When the store opened, owners Tammy Heap and Russ Foley were using a legacy point of sale (POS) system that was rapidly aging out. They needed an upgrade, but wanted to ensure the new system would be a great fit for their business in the short and long term. As someone who doesn't slouch on research, Tammy quickly had a list of requirements for the new system.

"Some of the requirements we wanted in our new POS system were a way to do comparative analysis of peak hours, purchase products, see inventory on hand, and the inventory required."

Their Pain Points

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Need for efficient processes

Tammy and Russ knew that maintaining a low overhead would be essential for providing high-quality products at reasonable prices.

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Lack of helpful data

On their old system, Tammy and Russ lacked a straightforward method for extracting and analyzing data to improve store operations.

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Aging legacy systems

The legacy system they inherited when the store opened was going to lose support, requiring a quick upgrade.

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DISCOVERY

Making meaningful upgrades

Even though their old system was rapidly aging out, Tammy and Russ didn't want just any system to replace it.
Instead, they took the time to find a POS system that would help them achieve their goals and make Richland's Cajun Market even better.

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Online search

Tammy started her search online, looking at a number of providers until she narrowed it down to Markt POS.

Built for liquor

Peer recommendations

Markt POS was well reviewed and came highly recommended by other small grocers and markets.

Fast, easy setup

In-depth video overviews

Before deciding on Markt POS, Tammy watched a number of videos that detailed the system's various inventory and store management functions.

Hands-on support team

Quick implementation

Thanks to Markt POS' dedicated onboarding specialist, the new POS system was online in just a matter of weeks instead of the months they expected.

Solutions

“I think whether you have prior experience with a POS system or this is your initial experience, the system is easy to learn and you can use it from day one and then continue to go forward from there.” — Tammy Heap, Richland's Cajun Market

Quicker reactions from anywhere

  • Faster checkout: "Checking out customers at the checkout counter goes quicker and smoother."
  • Real-time inventory updates: Markt POS lets Tammy and Russ instantly check what they've just sold and what they have on hand.
  • Cloud-based systems: Having a cloud-based system allows Tammy and Russ to make fast adjustments and check on the store no matter where they are.

Responsive customer support

  • Rapid onboarding: "Our onboarding technician worked with us to do the installation or updates after hours since we only have a service station, and we were up and running within weeks instead of a month."
  • Personalized setup: "After our initial install, we had a few questions that we needed answered and a few things we needed adjusted. Before we got off the phone, all of our questions were answered. The needed adjustments were made."
  • Helpful support: When Tammy or Russ have questions about the system, Markt POS' support team is quick to answer with helpful responses.

Better visibility and decisions

  • Comprehensive store overview: Markt POS' real-time dashboard allows Tammy to check how the store is performing from anywhere.
  • Advanced reporting: Detailed reports on peak hours, inventory turnover, and historical sales data help Tammy and Russ make more informed decisions that reduce their overhead.
  • Simplified inventory updates: Tammy and Russ travel to Louisiana for their stock, but thanks to Markt POS' cloud-based features, they're able to update inventory on the road, so all they have to do when they get back is unload.
RESULTS

"I would definitely recommend Markt POS to other grocery stores or small businesses." — Tammy Heap

Convenient store management : Markt POS' cloud-based features allow Tammy and Russ to simplify their inventory updates and check store performance from anywhere.

Responsive and personalized support : Onboarding for Markt POS was not only quicker than expected, but the support team is consistently helpful and responsive when they have questions or need to make adjustments to their system.

Accurate data at their fingertips : With Markt POS, Tammy can instantly pull up data on sales, inventory on hand, peak hours, and more.

Smoother checkout experience : Updating their legacy system has made for a smoother shopping experience and faster checkout.

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What problem are you trying to solve

Built-in liquor features
Get age verification and other must-have functionality out of the box instead of paying for additional subscriptions.
In-house payment processing
Integrated payments to quickly process online and in-store sales. Competitive processing rates and dual pricing available.
Cloud-based system
No expensive servers or maintenance. Software updates are rolled out regularly — and automatically — with your plan.

Software Recommendation

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A system update that helps you meet your goals

If you're looking to update your legacy system, don't settle for generic solutions. Markt POS is built to help small grocery stores and markets reduce overhead and achieve their goals.

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