Job Description and Responsibilities:

• Responsible for all in-bound sales inquiries.
• Provide technical expertise to architect or assist in architecting POS solutions for business owners and/or operators.
• Develop proposals for new systems, software, technical support and supplies.
• Act as the focal point for external inquiries from customers and resellers pertaining to product/service related questions.
• Monitor and follow up on all email and web sales leads.
• Provide technical descriptions, discussions, and comparisons so customer understands clearly what our solutions have to offer.
• Provide daily reporting to Sales Manager.

Job Requirements:

• Exceptional attention to detail
• Must enjoy working with people and technology
• Outstanding organizational skills
• Excellent communications skills, both written and verbal
• Above average analytical skills
• Ability to multi-task and prioritize
• Work well independently and under supervision
• Self-starter - proactive work ethic
• Demonstrate excellent attendance. Punctuality and dependability is a must.
• Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment.

Education/Experience:

• College degree preferred
• Minimum 1 year experience selling technology
• Knowledge of Word, Excel, SalesForce is preferred

Job Description and Responsibilities:

We are looking for an analytical and data-driven digital marketing manager to drive visitor acquisition across digital channels and improve/optimize across a new digital brand experience along the customer journey.

The primary objective of the position is to generate leads and help improve their conversion rate through every stage of the sales funnel. Candidates must fully appreciate the mentality of: Let’s get X leads by spending Y dollars and that will generate Z in sales.

This will be a metrics-driven role for an experienced, innovative leader to manage our lead generation partnerships and to create a customer path through the sales funnel. This individual must be able to provide quantitative results from their past experiences in the field.

The digital marketing manager will be responsible for both strategy and execution within budget as part of our growing team.

• Develop and execute a national lead generation plan, owning one or more of our brands.
• Manage ads campaigns and CPC bidding.
• Manage and update the brand website and related digital properties.
• Generate qualified leads and conduct continuous market research to identify new prospects.
• Work with the sales team to manage lead and prospect communication (e.g., emails, texts, etc.) and maximize conversion rates.
• Work closely with the content marketing team and external vendors to execute marketing campaigns.
• A/B test everything and provide quantitative data to support each decision.
• Track ROI on every marketing initiative.
• Ensure effective internal communication within sales and marketing teams.
• Develop in-depth knowledge of the industry and our POS solutions.
• Develop knowledge of competitors’ products, pricing and services.

Job Requirements:

• Bachelor’s degree in business, marketing or a related field.
• 3 to 5 years of experience generating B2B leads (plus the data to prove it).
• Experience managing and updating website content via CMS required. 
• Experience with paid SEM (Google Ads and Bing Ads) required.
• Strong analytical ability, organizational skills and a data-driven mindset.
• Experience working with SaaS companies and/or startups.
• Experience with B2B selling in the SMB space (average deal size is a few thousand dollars).
• Experience with marketing automation software (HubSpot preferred), CRM (SalesForce preferred), Google Analytics, and SEO software (SEMRush/Moz preferred).

POS Nation Employee Perks:

• Monthly company events
• Beer Fridays
• 401k investment opportunity
• Dog-friendly work environment

Job Description and Responsibilities:

Full time and part time openings are available. Analysts provide technical assistance and training to customers including:

• Provide client support and technical issue resolution via email, phone and other electronic mediums
• Determine and document needed areas of improvement
• Recognize opportunities to add value to customers when the occasion presents itself
• Provide training to clients in the use of systems and applications
• Promptly answer support related email, phone calls and other electronic communications
• Hardware and software configuration as needed
• Obtain general understanding of OS and application operations related to company offered services
• Identify, correct and advise on operational issues in client computer systems
• Some supervision responsibilities with level 1 technicians
• High-level systematic troubleshooting
• R&D (Research and Development) projects assigned by the Technical Services Director
• Technical documentation and training of End Users
• Identify and report major technical trouble trends to the Technical Services Director for review
• Additional duties may be assigned and required

Job Requirements:

• Enjoy working with People and Technology a must!
• Experience with hardware and software troubleshooting
• Perform light lifting (30lbs)
• Must be able to type 40-60 wpm
• Ability to be proactive in finding solutions
• Self-motivated, detail oriented and organized
• Excellent communications skills, both written and oral
• Outstanding analytical skills
• Ability to multi-task and prioritize
• Work well independently and under supervision in order to meet deadlines
• Team player

Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Knowledge of Windows OS, databases, and networking is preferred

Customer Success Representative Role

POS Nation is looking for an experienced customer success representative to join our growing customer success team! In this role, you will serve a team of customer success managers and act as an internal advocate for our customers. The coordinator will be an important part of the success team that collectively delivers an excellent customer experience.

Job Requirements:

• Serve as the primary point of contact for the customer success phone line, communicating with customers and coordinating their needs
• Ensure customer satisfaction through follow up, client responsiveness, and thorough communication 
• Conduct site surveys to evaluate the unique needs of each business, and coordinate a game plan for success with their customer success manager
• Proactively reach out to new customers to discuss the onboarding process, schedule hardware and software training appointments, and answer any initial questions
• Manage the rental return process from start to finish
• Collect customer feedback and suggesting areas of improvement, serving as the customer’s advocate
• Collaborate with every department to ensure the task at hand is completed or delegated properly
• Manage and update customer health metrics and information in Salesforce 
• Navigate customer escalations with patience and empathy
• Provide service our customers can brag about
  
  

Education/Experience:

• BA or BS degree
• 1-2 years of work experience in account management, customer success, or customer service 
• Experience with Google Suite
• Salesforce preferred but not required
• Ability to manage multiple tasks
• Proactive and innovative
• Superb communication skills - written and verbal - with understanding of situational best practices 
• Unmatched organizational skills
• Positive attitude and empathetic