Interested in a career with POS Nation? Learn about our available positions below to see if you have what it takes to join our team.
We're a small company in a fast-growing, high tech industry — and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it's hugely rewarding and fulfilling if you are successful.
We're looking for smart, hardworking, ambitious individuals who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute — we're highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results. Give us a call if you think you can help us out.
Job Description and Responsibilities:
Responsible for all in-bound sales inquiries.
Provide technical expertise to architect or assist in architecting POS solutions for business owners and/or operators.
Develop proposals for new systems, software, technical support and supplies.
Act as the focal point for external inquiries from customers and resellers pertaining to product/service related questions.
Monitor and follow up on all email and web sales leads.
Provide technical descriptions, discussions, and comparisons so customer understands clearly what our solutions have to offer.
Provide daily reporting to Sales Manager.
Exceptional attention to detail
Must enjoy working with people and technology
Outstanding organizational skills
Excellent communications skills, both written and verbal
Above average analytical skills
Ability to multi-task and prioritize
Work well independently and under supervision
Self-starter - proactive work ethic
Demonstrate excellent attendance. Punctuality and dependability is a must.
Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment.
Full time and part time openings are available. Analysts provide technical assistance and training to customers including:
Provide client support and technical issue resolution via email, phone and other electronic mediums
Determine and document needed areas of improvement
Recognize opportunities to add value to customers when the occasion presents itself
Provide training to clients in the use of systems and applications
Promptly answer support related email, phone calls and other electronic communications
Hardware and software configuration as needed
Obtain general understanding of OS and application operations related to company offered services
Identify, correct and advise on operational issues in client computer systems
Some supervision responsibilities with level 1 technicians
High-level systematic troubleshooting
R&D (Research and Development) projects assigned by the Technical Services Director
Technical documentation and training of End Users
Identify and report major technical trouble trends to the Technical Services Director for review
Additional duties may be assigned and required
Enjoy working with People and Technology a must!
Experience with hardware and software troubleshooting
Perform light lifting (30lbs)
Must be able to type 40-60 wpm
Ability to be proactive in finding solutions
Self-motivated, detail oriented and organized
Excellent communications skills, both written and oral
Outstanding analytical skills
Ability to multi-task and prioritize
Work well independently and under supervision in order to meet deadlines
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience Knowledge of Windows OS, databases, and networking is preferred