POS Nation Jobs
Interested in a career with POS Nation? Learn about our available positions below to see if you have what it takes to join our team.
We're a small company in a fast-growing, high tech industry — and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it's hugely rewarding and fulfilling if you are successful.
We're looking for smart, hardworking, ambitious individuals who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute — we're highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results. Give us a call if you think you can help us out.
Open Positions:
Technical Support Analyst
Job Description and Responsibilities:
Full time and part time openings are available. Analysts provide technical assistance and training to customers including:
- Provide client support and technical issue resolution via email, phone and other electronic mediums
- Determine and document needed areas of improvement
- Recognize opportunities to add value to customers when the occasion presents itself
- Provide training to clients in the use of systems and applications
- Promptly answer support related email, phone calls and other electronic communications
- Hardware and software configuration as needed
- Obtain general understanding of OS and application operations related to company offered services
- Identify, correct and advise on operational issues in client computer systems
- Some supervision responsibilities with level 1 technicians
- High-level systematic troubleshooting
- R&D (Research and Development) projects assigned by the Technical Services Director
- Technical documentation and training of End Users
- Identify and report major technical trouble trends to the Technical Services Director for review
- Additional duties may be assigned and required
Job Requirements:
- Enjoy working with People and Technology a must!
- Experience with hardware and software troubleshooting
- Perform light lifting (30lbs)
- Must be able to type 40-60 wpm
- Ability to be proactive in finding solutions
- Self-motivated, detail oriented and organized
- Excellent communications skills, both written and oral
- Outstanding analytical skills
- Ability to multi-task and prioritize
- Work well independently and under supervision in order to meet deadlines
- Team player
Education/Experience:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Knowledge of Windows OS, databases, and networking is preferred
Customer Success Representative
Customer Success Representative Role
POS Nation is looking for an experienced customer success representative to join our growing customer success team! In this role, you will serve a team of customer success managers and act as an internal advocate for our customers. The coordinator will be an important part of the success team that collectively delivers an excellent customer experience.
Job Requirements:
- Serve as the primary point of contact for the customer success phone line, communicating with customers and coordinating their needs
- Ensure customer satisfaction through follow up, client responsiveness, and thorough communication
- Conduct site surveys to evaluate the unique needs of each business, and coordinate a game plan for success with their customer success manager
- Proactively reach out to new customers to discuss the onboarding process, schedule hardware and software training appointments, and answer any initial questions
- Manage the rental return process from start to finish
- Collect customer feedback and suggesting areas of improvement, serving as the customer’s advocate
- Collaborate with every department to ensure the task at hand is completed or delegated properly
- Manage and update customer health metrics and information in Salesforce
- Navigate customer escalations with patience and empathy
- Provide service our customers can brag about
Education/Experience:
- BA or BS degree
- 1-2 years of work experience in account management, customer success, or customer service
- Experience with Google Suite
- Salesforce preferred but not required
- Ability to manage multiple tasks
- Proactive and innovative
- Superb communication skills - written and verbal - with understanding of situational best practices
- Unmatched organizational skills
- Positive attitude and empathetic
Sales Representative
Job Description and Responsibilities:
- Responsible for all in-bound sales inquiries.
- Provide technical expertise to architect or assist in architecting POS solutions for business owners and/or operators.
- Develop proposals for new systems, software, technical support and supplies.
- Act as the focal point for external inquiries from customers and resellers pertaining to product/service related questions.
- Monitor and follow up on all email and web sales leads.
- Provide technical descriptions, discussions, and comparisons so customer understands clearly what our solutions have to offer.
- Provide daily reporting to Sales Manager.
Job Requirements:
- Exceptional attention to detail
- Must enjoy working with people and technology
- Outstanding organizational skills
- Excellent communications skills, both written and verbal
- Above average analytical skills
- Ability to multi-task and prioritize
- Work well independently and under supervision
- Self-starter - proactive work ethic
- Demonstrate excellent attendance. Punctuality and dependability is a must.
- Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment.
Education/Experience:
- College degree preferred
- Minimum 1 year experience selling technology
- Knowledge of Word, Excel, SalesForce is preferred
Meet the Team
