By Keith Brick
Based in Phoenix City, Alabama, F&M Cigars offers customers premium, hand-rolled cigars and accessories, along with access to two private lounges.
When manager Keith Brick joined the business in 2019, F&M was still using outdated cash registers and manual processes to manage operations.
He quickly realized that updating the store's technology was a top priority for both smoothing out operations and the customer experience.
"When Brad hired me in 2019, that was the first thing that I realized he needed to update. For the longest time, they had the old-fashioned cash register. Literally, the ones with the keys and the little no sale sign."
Decisions based on gut feelings
Without a bird's-eye view of inventory and sales, F&M had to rely on intuition and manual shelf checks to manage its stock.
No membership tier support
With access to exclusive lounges and perks, Keith required a system that could effectively manage various membership levels.
Old-school transactions and ordering
Armed with only a price gun and an old-fashioned cash register, both the management of the business and customer service weren't everything they could be.
F&M Cigar needed to upgrade and modernize their systems, but with a
niche inventory and business model, they couldn't pick just any system.
Here was what they were looking for:
F&M required a system that could catalog the store's unique inventory and track stock levels in real time.
With a business model that relies on member-only lounge access and discounts, Keith needed a system that would reduce manual data entry and lookups.
Instead of writing out manual stock lists and purchase orders, F&M wanted a system that would simplify the reordering process.
F&M's old-school methods for ringing up customers, tracking stock, and ordering inventory were draining. They needed a system that could alleviate some of the stress in their day-to-day operations.
Cigars POS' built-in vendor management and automated invoicing make operations smoother.
Cigars POS allowed F&M to update and customize their customer database, improving the customer experience.
POS Nation's support team sets the standard for customer service in the industry.
Scan a driver's license to confirm customers are of age for liquor and tobacco purchases.
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