Spence Hoffman

Spence Hoffman

Spence Hoffman has 15 years of experience in the point of sale industry. Currently, he serves as the VP of Product at POS Nation. He holds an MBA from Appalachian State University and has three children. Outside of work, Spence is passionate about playing the guitar and enjoys traveling with his family.

More from Spence Hoffman

Grocery Customer Loyalty: 5 Pro Tips & Tools
Spence Hoffman
By Spence Hoffman
on September 05, 2024
Did you know it costs a business almost five times as much to acquire a new customer compared to retaining a curr...
Retail Store Performance Dashboard: 6 KPIs and How To Track Them
Spence Hoffman
By Spence Hoffman
on August 20, 2024
Understanding and improving your store's performance is crucial for operating a successful retail store. A well-designed
After Trying NRS, Here’s Why This Liquor Customer Switched to POS Nation
Spence Hoffman
By Spence Hoffman
on August 19, 2024
If you need something, choosing the lowest-price option feels easy. But you know what they say: “Buy cheap, buy twice.”
Convenience Store Operating Expenses: 7 Costs To Budget For
Spence Hoffman
By Spence Hoffman
on August 15, 2024
Between rising inflation, increased labor costs, and changing customer demands, it can be hard to find a way to keep revenue and profits high.
What Is Dead Stock? Meaning, Definitions, and How To Manage It
Spence Hoffman
By Spence Hoffman
on July 23, 2024
Everyone loves a good clearance section, but when unsellable goods take up space in your warehouse, they become a problem. That problem? Dead stock. Without proper
What Are Chargebacks in Retail? (& 6 Ways To Avoid Them)
Spence Hoffman
By Spence Hoffman
on July 11, 2024
There were 238 million chargebacks in 2023. And at an average cost of $191 per chargeback, that adds up to a lot of lost revenue...
18 Essential Reports for Your Store Performance Dashboard
Spence Hoffman
By Spence Hoffman
on June 25, 2024
What do you do if you’re at a sporting event and want to know who is winning? You look at the scoreboard. For your
7 Convenience Store Customer Service Tips
Spence Hoffman
By Spence Hoffman
on May 30, 2024
I bet you remember the last time you had a great customer experience.
POS Debit and Point of Sale Charges: Basics for Retailers
Spence Hoffman
By Spence Hoffman
on May 28, 2024
Merchandising, employee training, and vendor management. These are just a few of the small things that add up to big wins — or losses — depending on how you manage them.
How To Improve Retail Inventory Management in 5 Easy Steps
Spence Hoffman
By Spence Hoffman
on May 02, 2024
Inventory management is more than a process — it’s key to your retail store’s success. More than that, every day your business is operating without a solid inventory strategy, it costs you time, money, and customers.&...