Retail Operations Requirements

This course covers the basic requirements and systems for successful retail operations.

pos nation course operations

Sections

Explore the section material and test your knowledge with short quizzes. Each section offers helpful resources you can actually use in your operations.
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POS Systems & Technology

What Is the Best POS System for Retail Stores? 5 Top Providers [Features & Pricing]
Icon What Is the Best POS System for Retail Stores? 5 Top Providers [Features & Pricing]
Hardware & Software
What Is the Best POS System for Retail Stores? 5 Top Providers [Features & Pricing] Every retail business needs to track their stock, process payments, and manage their employees — and that’s all done through a point of...
8 Must-Have Retail POS Features [+ Top Providers]
Icon 8 Must-Have Retail POS Features [+ Top Providers]
Hardware & Software
We've seen it time and time again. A retailer invests in a new point of sale (POS) system only to get frustrated and be back on the market again within a few months.
6 Differences Between Cash Registers and POS Systems You Need To Know
Icon 6 Differences Between Cash Registers and POS Systems You Need To Know
Retail Store
It’s hard to say goodbye to something that’s been a part of your store since you opened, right? You might relate to this if you’re thinking of upgrading your cash register.
5 Best Barcode Systems for Retail Shops
Icon 5 Best Barcode Systems for Retail Shops
Retail Store
We’ve all seen hundreds and thousands of barcodes as consumers. But even though they’re prominent in the retail experience, we’ve likely never thought of what makes up a barcode in the first place.
What Is Retail Automation? (+5 Benefits for Small Retailers)
Icon What Is Retail Automation? (+5 Benefits for Small Retailers)
Retail Store
Remember when it took nearly a minute to connect to the internet? Dial-up internet was the newest technology on the block in the 1990s — now, I bet you can’t even remember the last time you heard those tell-tale robotic...
POS Systems & Technology Quiz

Test Your POS Systems & Technology Knowledge

10 questions covering POS vs. cash registers, barcode systems, and retail automation. Score 80% or higher to pass.

Payments & Compliance

5 Best POS Systems With Retail Credit Card Processing
Icon 5 Best POS Systems With Retail Credit Card Processing
Retail Store
Just nine percent of today's Americans prefer to use cash for purchases. The other 91 percent? Credit and debit cards and other modern payment methods.
Offering Multiple Payment Options: 6 Tips for Retailers
Icon Offering Multiple Payment Options: 6 Tips for Retailers
Industry Insights
In the beginning, payment was simple. You’d take your items to the checkout counter, pull out some cash, get your change and a receipt, then be on your way.
Is Your Business PCI Compliant? 10 Tips for Specialty Retailers
Icon Is Your Business PCI Compliant? 10 Tips for Specialty Retailers
Retail Store
60% of small businesses hit by a major data breach close within six months. The combination of fines, legal fees, and frozen merchant accounts is crippling, and that doesn’t even scratch the surface of the long-term...
What Is Dual Pricing? + What It Means for Your Store
Icon What Is Dual Pricing? + What It Means for Your Store
Retail Store
In less than 10 years, credit card usage increased 78%, and contactless payments have skyrocketed in popularity.
Bonus: Free Guide

Retail Sales Reporting

The what, why, and how of retail sales reporting so you can grow your business without relying on guesswork and hope alone.

Payments & Compliance Quiz

Test Your Retail Payments & PCI Compliance Knowledge

11 questions covering credit card processing, payment options, PCI compliance, and surcharging rules. Score 80% or higher to pass.

Talk to an expert in your industry about the features you need to get started.

Retail Operations & Store Management

What Are Retail Operations? Tips, Tools, & Strategies for Success
Icon What Are Retail Operations? Tips, Tools, & Strategies for Success
Retail Store
It's Tuesday morning. You're unlocking your store while mentally running through your to-do list — checking yesterday's sales reports, figuring out why your bestselling item is out of stock again, and hoping your...
7 Retail Business Management Tips for Small Stores
Icon 7 Retail Business Management Tips for Small Stores
Clothing and Apparel Store
Running a small retail store takes more than great products and friendly service. Without clear systems in place, even busy shops can struggle with cash flow, staffing issues, inventory losses, and inconsistent customer...
6 Best Retail Display Ideas To Reel in Customers
Icon 6 Best Retail Display Ideas To Reel in Customers
Retail Store
9 Differences of E-Commerce vs. Retail: Can You Do Both?
Icon 9 Differences of E-Commerce vs. Retail: Can You Do Both?
Retail Store
Businesses of all types, from grocery and convenience stores to liquor stores and boutiques, are ramping up their online sales. Done right, selling online is a great way to reach new customers and increase revenue.
What Is CRM in Retail? The What, Why, and How for SMBs
Icon What Is CRM in Retail? The What, Why, and How for SMBs
Retail Store
Your most loyal customer, Tom, comes in every Friday morning for the same energy drinks and snacks. He spends a few minutes chatting with the cashier and always gets updates on upcoming sales promotions on his favorite...
9 Apps All Small Business Retailers Should Be Using
Icon 9 Apps All Small Business Retailers Should Be Using
Retail Store
Being a small business owner or manager often means you don’t have a huge budget to invest in technology. Luckily, there are many free and affordable apps out there designed to make your life easier!
Retail Operations & Store Management Quiz

Test Your Retail Operations & Store Management Knowledge

11 questions covering retail operations fundamentals, displays, e-commerce, CRM, and small business tools. Score 80% or higher to pass.

Talk to an expert in your industry about the features you need to get started.

Building & Managing Your Team

How To Build a Reliable Retail Team in a High-Turnover Industry
Icon How To Build a Reliable Retail Team in a High-Turnover Industry
Retail Store
In the retail industry, turnover feels unavoidable.
Retail Employee Management for Grocery Stores: 10 Tips + Tools
Icon Retail Employee Management for Grocery Stores: 10 Tips + Tools
Retail Store
Grocery is one of the toughest retail environments to manage. With average profit margins hovering around 1.6%, stores must operate with near-perfect efficiency to remain competitive. And when you’re managing 48,575...
Reducing Employee Turnover: 10 Tips for Small Grocers
Icon Reducing Employee Turnover: 10 Tips for Small Grocers
Grocery and Market
High turnover affects small grocers harder than almost any other industry. When an employee leaves, you scramble to cover shifts, train replacements from scratch, and hope customers stay patient while the team resets.
5 Employee Theft Laws Business Owners Need To Be Aware Of
Icon 5 Employee Theft Laws Business Owners Need To Be Aware Of
Retail Store
On average, U.S. businesses lose more than $50 billion annually to employee theft — a reality that can make any small business owner feel uneasy. Even the most carefully managed operations are vulnerable to losses that...
Building & Managing Your Team Quiz

Test Your Retail Team Management Knowledge

11 questions covering hiring, training, turnover, and employee theft prevention. Score 80% or higher to pass.

Other Courses on the General Retail Learning Path

Retail Fundamentals Bootcamp

From pricing your first product to reading your numbers like an owner. This course covers the financial fundamentals every retail store needs to stay profitable.

Brick-and-Mortar Marketing

Learn how to market a physical retail store, from choosing the right digital channels to turning your POS into a promotional tool. Built for owners who compete in person, not just online.

Retail Financial Accelerator

From pricing your first product to reading your numbers like an owner. This course covers the financial fundamentals every retail store needs to stay profitable.

Let's get specific. Now that you have the retail fundamentals, it's time to dive deeper into your specialty.