Brick-and-Mortar Marketing

Learn how to market a physical retail store, from choosing the right digital channels to turning your POS into a promotional tool. Built for owners who compete in person, not just online.

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Sections

Explore the section material and test your knowledge with short quizzes. Each section offers helpful resources you can actually use in your operations.
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Marketing Strategy & Getting Found

Build a Retail Marketing Strategy in 5 Simple Steps
Icon Build a Retail Marketing Strategy in 5 Simple Steps
Retail Store
Some say retail makes the world go ‘round. In fact, it’s currently estimated that retail sales will be up to $5.23 trillion by the end of this year in the U.S. alone.
7 Easy Ways To Make Your Retail Store Discoverable
Icon 7 Easy Ways To Make Your Retail Store Discoverable
Retail Store
Walk down any street, and you’ll see small retailers competing for the same customers. A corner grocery, liquor store, smoke shop, or mini market might have loyal regulars, but attracting new shoppers often comes down...
Local Marketing for Independent Retail: 7 Ways To Beat Chain Store Budgets
Icon Local Marketing for Independent Retail: 7 Ways To Beat Chain Store Budgets
Retail Store
Marketing looks different when you run a neighborhood store.
5 Marketing Resources for New Business Owners
Icon 5 Marketing Resources for New Business Owners
Retail Store
This year, running a small business has become more challenging than ever. COVID-19 has added unforeseen complexity to small business sales and marketing. Moreover, customers have
Content Marketing for Small Business: 4 Practical Strategies
Icon Content Marketing for Small Business: 4 Practical Strategies
Small Business Tips
Small business success hinges on your ability to nurture relationships with your community.
Marketing Strategy Quiz

Test Your Retail Marketing Strategy Knowledge

10 questions covering retail marketing strategy, local discoverability, and content marketing for brick-and-mortar retailers. Score 80% or higher to pass.

FREE Guide: Omnichannel Retail

Use this FREE guide to take control of your omnichannel order management processes and create a unified, convenient shopping experience wherever customers interact with your store.

Know Your Customer

Ways to Get to Know Your Customers Better
Icon Ways to Get to Know Your Customers Better
Small Business Tips
You want to understand your customers, right? Of course, you do. But in a world changing and growing quicker every day, it can be hard to truly know and understand who your customers are. For this reason, we thought it...
Retail Customer Segmentation: A Quick Guide
Icon Retail Customer Segmentation: A Quick Guide
Industry Insights
Are you tired of wasting money on retail marketing campaigns that don't convert? You're not alone. Generic "one-size-fits-all" marketing approaches waste money and miss opportunities.
Encouraging Customers to Support Small Business: 4 Fresh Ideas
Icon Encouraging Customers to Support Small Business: 4 Fresh Ideas
Retail Store
Running a small business is rewarding — but it’s also hard work.
Know Your Customer Quiz

Test Your Customer Knowledge

9 questions covering customer segmentation, understanding your shoppers, and building community connection. Score 80% or higher to pass.

Talk to an expert in your industry about the features you need to get started.

Customer Experience & Loyalty

How To Greet Customers in Retail: 6 Examples To Try
Icon How To Greet Customers in Retail: 6 Examples To Try
Retail Store
The few seconds after a customer walks through your door for the first time are make or break. You have just a brief moment to invite them in, thank them for stopping by, and explain why they should shop with you.
4 Retail Tips to Keep Customers Happy
Icon 4 Retail Tips to Keep Customers Happy
Small Business Tips
Like any small business, retail shop owners have to make sure their customers’ first impression is a positive one. You have a few minutes to make or break their opinion, so it’s important to put yourself in their shoes...
Retail Customer Loyalty: 4 Ways To Keep Your Customers Coming Back
Icon Retail Customer Loyalty: 4 Ways To Keep Your Customers Coming Back
Retail Store
It’s one of the first retail lessons that any small business owner learns: it’s much easier to keep a customer than to attract a new one.
Retail Customer Loyalty: 4 Ways To Keep Your Customers Coming Back
Icon Retail Customer Loyalty: 4 Ways To Keep Your Customers Coming Back
Retail Store
It’s one of the first retail lessons that any small business owner learns: it’s much easier to keep a customer than to attract a new one.
6 Customer Appreciation Day Ideas for Retail You Can Use All Year
Icon 6 Customer Appreciation Day Ideas for Retail You Can Use All Year
Retail Store
How can you show your customers how much you appreciate them? As a retail business, there are countless ways to show your customers that they are valued and appreciated. And a happy customer base helps build customer...
Customer Experience Quiz

Test Your Customer Experience & Loyalty Knowledge

13 questions covering greeting customers, loyalty programs, and customer appreciation. Score 80% or higher to pass.

Talk to an expert in your industry about the features you need to get started.

Promotions & Seasonal Campaigns

Top 5 Sales Promotions Ideas for Small Businesses
Icon Top 5 Sales Promotions Ideas for Small Businesses
Retail Store
The most successful small business owners and managers know that sales promotions are among the most effective methods for increasing sales, fostering increased customer satisfaction, and
Preparing Your Retail Store for Cyber Monday
Icon Preparing Your Retail Store for Cyber Monday
Retail Store
Readying your retail store for the holiday rush?
3 Easy Ways To Prepare Your Retail Store for Back-to-School Season
Icon 3 Easy Ways To Prepare Your Retail Store for Back-to-School Season
Retail Store
It’s here: Back-to-school shopping for first-time students, high schoolers, and folks headed off to college!
Entice Late Back-to-School Shoppers With These 3 Practical Promotions
Icon Entice Late Back-to-School Shoppers With These 3 Practical Promotions
Retail Store
Back-to-school season is quickly coming to an end — but that doesn’t mean it’s time to pack up quite yet. No matter the occasion or holiday, there’s always a group of last-minute shoppers that’s a bit behind the crowd.
Promotions Quiz

Test Your Seasonal Promotions Knowledge

10 questions covering sales promotions, Cyber Monday prep, and back-to-school campaigns. Score 80% or higher to pass.

Seasonal Retail Calendar

💡 [Helpful Resource] Seasonal Retail Calendar


Other Courses on the General Retail Learning Path

Retail Fundamentals Bootcamp

Retail Fundamentals Bootcamp covers the basics of running a physical store, informed by more than 20,000 retailers who've been exactly where you are. It's free. And it's just the start of a community built for people doing this work every single day.

Retail Financial Accelerator

From pricing your first product to reading your numbers like an owner. This course covers the financial fundamentals every retail store needs to stay profitable.

Retail Operations Requirements

Retail Operations Requirements covers the basic requirements and systems for successful retail operations.

Let's get specific. Now that you have the retail fundamentals, it's time to dive deeper into your specialty.