CAP Retail Software Powered by POS Nation

Feature: Returns

Equally as important to the checkout process is the ability to efficiently process a return. Learn how our retail POS software does that!

See It In Action

For happier customers (and cashiers) use our fast and simple return process. 



There are a few ways to perform a return for a customer.

If you have the original receipt, you can actually scan the barcode on the bottom of that receipt.

That will bring up this menu here.

You can select Return Items, and you’ll be able to choose all or any individual items that you’d like to return on that receipt.

Once you select it, click Select to approve the selection.

It’s going to ask us for the customer’s name, and after that, it’s going to ask us for the reason that we’re doing the return.

From here, all you have to do is click on Pay to give the customer their money back.

And you can see here in the parentheses that it’s a negative amount, so you’re the one paying it out.

You can also see the line over on the left indicating the quantity, which will actually return that number back to inventory when you finalize the payment.

If you want to do a return but you don’t have the customer receipt — but you did go to reports to find the invoice number — you can go to Search or your TouchScreen Lookup, or scan the barcode on that item to bring it back into the cart.

We need to click on the item and change quantity to a negative by clicking the plus or minus button and hit OK.

Once we do this, it’s going to ask for that invoice number.

After that, it asks for the customer’s name again, so I’ll type that in with the keyboard and hit Select.

And just like we did before, select the reason code.

And there you go! We can see that the item is back in the cart for a negative quantity of one, returning it to inventory, and giving the customer their money back.

To do that, of course, click on Pay and choose the original payment method or whatever payment method you prefer.

You can see here, on the receipt, that the customer was refunded and another item was put back into stock.

Processing a Return

Returning items doesn't have to be a pain!

Easier for Customers

It can be frustrating for customers to manage receipts. With the option to search a transaction or scan a receipt, customers can have a headache-free return process. 

Easier for Cashiers

Dealing with an irate customer is a waking nightmare for employees. Whether or not they have a receipt shouldn't add to it.

Cashiers have the ability to search for customer transactions, plus additional ways to transact a return on the POS screen!

Other Features

Here are a few of our other features we think you'll enjoy...

Faster checkouts. Easier transactions.

Transactions: Basic Sale

Making a sale is the crux of success for every retailer, but that doesn't mean it should be an after thought. With POS Nation, completing a sale is fast and simple.
Flexible pricing in one screen.

Feature: Edit Item Price

Mark up or discount a single item, or the entire invoice, right from your POS transaction screen.
You've got it? We can label it.

Feature: Label Printing

With custom and pre-set labeling options, barcoding even the strangest of stock is a breeze.

Get Started with POS Nation

Selecting the right POS solution for your business might feel overwhelming. It doesn’t have to be.

Click below to view pricing and build the POS solution your business and customers deserve, or give us a call at 1-877-727-3548 to get started.

POS Nation Pricing Retail POS Software


Flex Monthly


  • POS software, touch PC, receipt printer, scanner, cash drawer, chip card reader
  • Pay monthly for your POS software and hardware
  • 24/7 unlimited support and training
  • Lifetime warranty
  • Requires POS Nation Processing Agreement
  • Cancel at any time by simply returning your hardware

$1,038 upfront

  • Touch PC, receipt printer, scanner, cash drawer, chip card reader
  • Free POS software, no required fees, and chip card reader with POS Nation Processing Agreement
  • You own the POS hardware
  • 30 days of free 24/7 support
  • Two-year warranty
  • No long-term contract
Custom Build

Build custom POS System. Simple steps. Premium system. Made for you.

  • Let us know what your business needs in a point of sale system and get custom pricing
  • Multiple payment options in the Custom Build
  • New customers get one-time discount code
  • No contracts
  • No hidden fees