POS Nation has delivered five-star service to our over 10,000 customers for nearly two decades.
It only made sense for us to bring our retail point of sale software in-house by partnering with CAP Retail.
This partnership will ensure that our customers have access to a software from the same reliable and highly-rated team that brings them hardware, merchant services, and support.
We're excited to welcome CAP employees and customers to POS Nation!
What changes can you expect? We think you'll be excited about what's in the pipeline.
We listened to your feedback, and for the better part of a year, we've been rebuilding the look and feel of CAP Retail while keeping all the functionality.
And if you're not a fan of blue, we'll be releasing new color palettes and a theme changer soon.
CAP customers now have access to POS Nation's 24/7 US-based technical support team.
The POS Nation support team is considered best in class with our many five-star customer-generated reviews. We pride ourselves on our fast response time and solution-oriented approach to serving customers.
With our new mobile reporting feature, you can check on daily reports from any device at any time. Get the benefits of being cloud-based without worrying about connectivity and internet speed.
And with the virtual back office, you have complete access to your POS from any computer. Manage your inventory in your pajamas if you want to.
Every POS Nation customer has a dedicated CSM (customer success manager) whose role is to serve as your internal advocate. They ensure you're getting the assistance needed from our entire organization — tech support, billing, sales, etc.
Your personal CSM makes sure your POS system is not only set up, but that you are using it to its fullest capability.
Our CSMs are invested in your business, have deep expertise in your industry, and will be the same person you speak with each time you need to contact us.
Purchase a complete POS system from us, including our standardized hardware, and we'll do the rest.
From configuration and shipping to onboarding and setup, let us manage the entire deployment process for you.
We are transitioning to a true SaaS model to provide consistent monthly billing amounts to our end users, while providing them with consistent software updates and enhancements at no additional cost.
The traditional license model involved high upfront costs combined with annual or biannual update fees that had to be budgeted for. This new billing model removes uncertainty and guesswork.