The Value of a Full Service POS Partner
Selecting the right POS partner for your organization or business is just as important as selecting the right POS system. For your POS system vendor to qualify as a POS partner, they have to provide your establishment with an array of services ranging from installation and set up to training and support. Choosing one quality POS vendor to be your POS partner can benefit your business in a myriad of ways. Here are just a few:
1. Eliminate Finger Pointing and Confusion by Making One Phone Call
When your vendor provides your business with both the POS hardware and software, confusion as to who to call in the case of an emergency is eliminated. One phone number means there are no doubts as to who is responsible for the upkeep and care of your POS system.
2. Ensure that Hardware and Software Integrate Properly
Purchasing your hardware and software from the same vendor can help you avoid a whole world of trouble. When hardware and software is purchased separately, there is no guarantee that it will integrate properly. Imagine making it through the POS system selection process, only to find that the equipment you have purchased isn’t compatible with the software. You’re virtually back at square one, of course, less the dollars you’ve already invested in a nonfunctioning system. Avoid this situation completely by purchasing your whole POS system - hardware and software - from one vendor.
3. Reap the Benefits of Personalized Care, Installation, Training, and IT Support
A true POS partner will also provide you with options for installation, training, and technical support. If you are looking to take advantage of the training provided by your POS partner, find out what sort of training your vendor offers. Is it online or in person? What does it require? This will help to shorten the training time that you and your staff will need when learning a new system on new equipment. As a result, you will see an increase in productivity throughout your business.
Additionally, your POS partner should have several different technical support packages available for you to choose from. Would you prefer monthly or annual check-ups for your equipment and software? Or would you just like access to one reliable IT line? Depending on the support package you choose, you may have a monthly or an annual fee; however, maintaining an active support contract will ensure that you will always have access to assistance when you need it.
Choosing a vendor who will be a POS partner to your organization will not only ensure the efficiency and productivity of your POS system but also that you have zero headaches throughout the installation process. Choosing and maintaining the correct POS system can be stressful, but with a knowledgeable and cooperative POS partner, the installation, training, and maintenance of your POS system will be stress-free.