You'll be assigned a dedicated Customer Success Manager (CSM) who has experience with your industry.
Your CSM will guide you through the onboarding process.
Your CSM will help you setup your POS hardware and will train you and your employees on the software.
Let us show you how to unlock the true power of your system!
Not a required step, but your CSM can help you to import all your inventory saving you countless hours from entering it manually.
Integrate your payment processing with your POS to accept all forms of payments.
Complete as much training as you need, but once you're ready to take off the training wheels, it's time to open your doors!
But don't worry, with 24/7 support, we've always got your back.
For questions or concerns about your monthly support with POS Nation, please call us at 704-405-5089.
You're a POS Nation customer within the first three months of ownership or have monthly 24/7 support. Excellent!
Hit the button below and we'll get you started with a member of our US-based technical support team.
To access our training videos on how to set up your hardware, please visit the following website and click login in the top right corner:
Once logged in, click "Hardware 101"
Every POS system comes with complimentary access to our online video training library. This will give your staff consistent information regarding the POS system’s features and functionality. Most customers find that upgrading to our monthly support plan, which includes unlimited training, offers great value and helps them minimize the learning curve.
Starting at $39.99 per month with no long-term contract, our monthly support plan is unmatched in the industry. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new point of sale system quickly and thoroughly with just a few hours of training!
Sometimes it can be difficult to get an immediate answer to a question about your POS system. Or maybe you don't have a support plan and you need an answer fast. The solution is access to our online knowledge base!
Just click the appropriate link and start researching your question.
Yes! Our $99.99/month Flex Plan offers software, hardware, payment processing, AND unlimited 24/7 monthly support and training.
Our $999.99 one-time payment Freedom Plan offers 30 days of included support.