As a liquor store owner, you know that standing out in a crowded market is challenging.
We get it. Competition is fierce, and customers have many options for buying alcohol, including online liquor stores. You also know you must follow strict rules and regulations related to alcohol marketing. It can all feel a bit overwhelming.
But don’t get discouraged. Great marketing isn’t just for big companies with bigger budgets. With a little consistency and a sprinkling of creativity, you can bring in new customers and entice old ones back in no time.
Marketing is easier when you know your ideal customers and have a plan of action. By the end of this article, you’ll have a roadmap for creating a successful marketing plan for your liquor store.
From understanding your customer base to utilizing your point of sale (POS) system for personalized marketing, you’ll learn how to level up your marketing game and reach your sales goals.
Let’s get started.
Marketing is essential for any local store. Liquor stores are no exception.
Whether customers are thinking about buying bourbon for a dinner party or craft beer for the Super Bowl, you want your store to be top of mind. But how can you do that? And how do you set yourself apart?
One way is to keep up with liquor store trends. For example, more consumers are hosting at-home cocktail parties, so you can offer deals on cocktail bundles, mixers, aromatic bitters, and other unique ingredients.
Other trends include low and no-ABV beverages and ready-to-drink (RTD) cocktails.
Keeping up with trends is low-hanging fruit — but a trend is only helpful if it interests your customers. Let’s dive into the details on how you can get a deeper understanding of your customers and use it to boost your marketing in 2026.
Note: Before we get into it, look for alcohol marketing regulations. Look out for rules around age restrictions, not advertising irresponsible or excessive drinking, health and safety, and social media guidelines.
Think about your local area. Observe the people who walk past your business and those who already come into your store. What do they look like? How old are they? What do they do for a living?
Knowing demographic information helps you build your ideal customer base. You also want to use the sales reports on your POS system to track the buying habits of your best customers. Look at metrics like:
A complete and unbiased picture of customer activity informs your marketing efforts from the outset. You can also examine trends and compare them to your sales numbers. Are those featured RTD cocktails selling, or are they gathering dust?
Sometimes trends that are “rocking the industry” might barely register among your customer base. Don’t blindly invest a ton of money into new trends.
Remember: Your sales numbers won’t replace your intuition, but they will back it up. If craft beer sales are consistently high, look at what breweries are making the biggest gains and expand your selection — or form a partnership with local breweries or distillers to run a cross-promotion.
Accurate sales numbers are also helpful for negotiating rates with suppliers to get better deals or more access to bestselling brands.
Pro tip: Low on time? As a small business owner, you likely wear various hats. If you want to collect demographic information, create customer surveys. Ask customers to fill in the survey for a chance to win a voucher or a bottle of wine.
Related Read: Liquor Store Profit Margins by Category: Wine vs. Spirits vs. Beer
A customer loyalty program is a must-have marketing tool for small businesses. Loyalty programs encourage customers to keep shopping at your store to rack up points and earn rewards. Also, the customer contact information you get in return helps you personalize your marketing and access the more detailed insights mentioned above.
Most modern POS systems include loyalty program management out of the box, making it a low-cost and low-effort marketing tool.
To get the most out of your loyalty program, follow these tips:
Most importantly, once you have customers’ contact information, you can use it for personalized marketing. Look at customer data to make manual segments (e.g., beer drinkers, bulk purchasers, red wine lovers) or filter purchase histories on the fly for ad-hoc promotions.
For example:
You don’t necessarily have to create offers especially for these customers. If you already have a system for weekly discounts, there’s no need to reinvent the wheel. Simply use customer segments and filters to highlight the current deals each type of customer cares about most.
The bottom line? Personalized offers are always more effective than generic discounts, and modern POS systems make it easier than ever.
Yes, marketing is critical — but you need to find ways to maximize your marketing budget. If you haven’t set a budget, now’s the time. Then, you can think about setting goals. For example, you might want to:
If you don’t have specific goals, it’s difficult to maximize your budget and monitor how successful your strategies are.
Start by allocating funds for various activities. You might invest in social media advertising in an area with a younger demographic. If you get a lot of foot traffic, in-store promotions and displays might be a worthwhile investment.
If your budget is tight, consider cost-effective ways to attract new business. You don’t have to pay for social media advertising. If you’re consistent and willing to put in a little time, you can build an online presence and get your customers to engage with you on various channels.
Email marketing is another budget-friendly tactic. You can offer discounts and coupons to regular customers, keep customers up to date on new promotions and product releases, and encourage customers to visit your store with enticing offers.
Social media is a surefire way to engage your customers. But which platforms are best for your liquor store?
It depends on where your customers are.
Is your customer base younger? They might be on Instagram. Are they older? Try Facebook.
The most important thing is to be active. Decide whether you’ll post daily or weekly — and stick to it. For example, maybe you post a “Cocktail Friday: Weekly Recipe” that customers look out for and share with their network.
Quality is essential, too. Your brand should shine through and be familiar. Be intentional when picking your graphics, colors, and designs — and if you want to show behind-the-scenes footage, be active on Instagram Stories.
You might also look into influencer marketing. Local celebrities or public figures can help create brand awareness if you have a larger budget. So, too, does sponsoring a local sports team.
Last, be professional — but don’t be boring. Don’t be afraid to highlight an employee’s birthday or infuse humor into your post. People are fiercely loyal to local liquor stores because of the friendly staff and hand-picked selection. Try to bring this human element into all of your posts.
If you’re opening a liquor store, you’re probably pretty good with people. Embrace that! Make an excellent first impression.
Prices for liquor may be rising, but people are still willing to pay premium prices if they feel confident in their purchase. Hire friendly employees and train them so they can make great recommendations. You can also create shelf-edge signs with helpful information (e.g., food pairings, cocktail recipes, staff picks, tasting notes).
Pro tip: Some inventory management systems let you create custom product tags and notes. This helps your staff quickly look up recommended products or answer customers’ questions.
A well-planned store layout also makes a huge difference in your liquor store’s overall atmosphere. Occasionally, adjust your shelf layout, placing popular bottles in prime locations and expanding bestselling categories.
Periodically review your sales data to identify any product categories or bottles that are over- or under-performing. Sometimes, slow sales aren’t the fault of the product itself, but its placement on the shelf or a confusing wayfinding sign. After all, a customer can’t buy something if they can’t find it.
Liquor stores can turn into hubs for connoisseurs and enthusiasts (or just to have a good time). Host in-store events to give your customers hands-on experience with your products and to establish your store’s expertise.
Need some ideas? Here are a few to get you started:
Remember: On-premises alcohol sales usually require a short-term event liquor license. Check your state and county laws and budget for any licenses before planning an event.
Pair your events with exclusive coupons and discounts to encourage customers to come back and buy the items they’ve been introduced to. You can also see how many times those codes are used as a way to measure the return on investment (ROI) for particular events.
Our last tip isn’t necessarily a marketing strategy, but even a perfect marketing strategy falls apart if your shelves aren’t well stocked or if the act of shopping at your store is a pain.
Using the right liquor store POS system saves you time, reduces costs, and improves the customer experience. It also makes your marketing more effective by giving you better visibility into store performance, trending products, and customer spending habits.
Here are a few ways a specialty POS system built for liquor stores helps your store deliver a better shopping experience:
Marketing isn’t just about flashy ideas and big discounts. It’s about having the time to connect with your customers. The features on a specialty POS system ensure your store runs smoothly so you can do just that.
Related Read: Liquor Store Delivery Challenges: 5 Tips for Navigating Compliance
Effective liquor store marketing isn’t rocket science — but it can feel that way if you don’t have the right technology in place to support it.
Setting up promotions isn’t so fun if your cashiers have to manually track and apply the discount at checkout.
Sending out an announcement about a new wine release is tedious if you have to track your customers’ emails in a spreadsheet.
The right technology takes promotional tasks that used to be a pain and makes them painless. A great promotion should be focused on your customers, not on crunching numbers.
At POS Nation, we’re passionate about matching specialty retailers like you with the industry-specific tools you need to make your lives easier and win more customers.
Build the perfect liquor store POS system for your budget by using our Build & Price tool today.