So in order to bridge that gap, we selected some existing customers and did detailed case studies on them in order to provide you with real life scenarios based on their experiences with us. We covered a variety of geographical areas and industries so that no matter what type of business you are, you'll be sure to relate to and profit from the content. We could've selected customers we know who had perfect experiences with us, but we believe you deserve more than that. So we decided to be transparent and show you perfect scenarios and others that were more challenging in nature. The truth is: when implementing robust business class solutions, problems arise. That's why we invest heavily into our technical support department. When issues do occur, we've made it so that we can't point fingers at the software and/or hardware providers. We're solution minded. You can count on us. We've gone to great lengths in order to provide you with a solution that is well thought out and can make your business successful.
So take some time to see who our customers are and what they are saying about us. Our hope is that in doing so, you'll gain a better understanding of who we are and give us the privilege and opportunity to earn your business.
We recently had the opportunity of sitting down with Moe and Mike to hear more about their journey into the point of sale world. They started out old school. They ran their business with a cash register, but quickly became aware of their need for something more robust. A POS system was exactly what they needed. So Moe set out to do some research. He was already sold on the many functions a POS system could perform. Sales reporting, inventory tracking, employee tracking, error reduction, theft mitigation, were just some of the functionalities he was looking for. What really made POS Nation stand out was our customer loyalty capabilities and QuickBooks integration.
Customer retention is very important to every business. Recognizing that it's easier to keep an existing customer than it is to acquire a new one, Barino's utilized their POS system to launch a full-blown loyalty program for their customers. And it paid off significantly! Their customers are very loyal to them as a result. There are several reasons for their dedication, but without a doubt, buying incentives through a very well thought out and executed loyalty program contributed to much of Barino's ability to retain customers.
As mentioned, QuickBooks integration was also a key factor in Moe's decision to buy from POS Nation. Barino's has multiple lines of business. Their counter service for market and deli is a significant portion of what they do, but equally as important is their catering business. Integrating QuickBooks with their CRE POS software streamlined their ability to manage not only their ordering process, but also their financial bookkeeping.
Undoubtedly, making the investment to purchase a POS system was a wise decision on Barino's part and resulted in improved sales and better customer service.
During our conversation with Terry, he explained how he found us online. A good portion of our business is due to our website. One of the things we strive for is good customer service and it starts with our Product Specialists. Not only are they friendly, they are also very knowledgeable of our products and services. But their expertise doesn’t stop there. They are exceptionally good at helping our prospective customers identify their POS needs and able to develop a plan that will help set you on the right path to success. In a nutshell, that was Doughboys experience. They already had a good understanding of a POS system’s capabilities because of the one they purchased for their café. They bought it from another company and paid an outrageous price for it not to mention the fact that it was very complex and hard to use. You can imagine their delight when they saw the price tag for our system. For thousands of dollars less they received a system that just needed to be unpacked and plugged in and it was ready to go. Within an hour their entire staff felt comfortable with its use. And the technical support Doughboys received made it even more worth it. We have a wonderful team that is very good at what they do. Solving problems is their specialty and believe it or not, they enjoy it. They take great pride in their work and receive a tremendous amount of satisfaction helping our customers.
If you haven’t already done so, we want to encourage you to watch the Doughboys Bakery video and our other customer videos as well. It’s so easy for us to talk about all the great functionalities our POS systems have and the undeniable results you’ll benefit from by getting one. We really do believe in what we do. We’ve helped countless people improve their processes and become more profitable. With that said, we believe that a weightier testimony comes from your peers who are in the daily business trenches just like you. Listen to their stories. They are quite remarkable.
1 Station Retail Bakery Pos System
Hardware
- Posiflex - Ks6215 Fanless All In One Terminal W/ Msr, 15", Xp Pro, 1g Ram, 80g Hd, 1.5 Ghz Via C7
- Thermal Receipt Printer, Epson Tm-T70 Front Loading Parallel
- Kitchen Impact Printer, Epson Tm-U220b-664, Ethernet
- Cash Drawer, Apg Vasario, 19x15
- Employee Swipe Cards (Msr)
Software
- Cash Register Express (Cre) Sql Pro License
Services
- Hardware Setup- Plug & Play
- 12 Months Of Free Standard Technical Support
- Access To Online Support Site
- Pre - Loaded / Configured Software, Drivers, & Network Settings
- Equipment Certified To Work Upon Arrival
- Free!! Interactive Dvd Training Suite
- *Disc 1 - Regular Employee Operations
- *Disc 2 - Managment Operations
- Free!! Integrated Credit Card Processing Software - Powered By Mercury Payments
- Live Time - Prepaid Training & Support Bundle (2 Hr.)
- Urgent Care Warranty - 1st Year - Next Business Day Replacement (Per Station)
We recently had the privilege of stopping by to hang out with the owners, Frank Indelli and Lou Kopinski. We enjoyed hearing a little more about their story and why they chose to purchase their POS system here at POS Nation. Investing in a POS system for your business is a serious commitment. For many people the task can be quite daunting. What kind of system should I get? Who should I make the purchase from? Will their technical support team be able to help me get set up properly so that I have a seamless transition? Do they even have a technical support department? Is the price reasonable? Those are only a small fraction of the questions that most people have when making a POS system purchase. Frank could relate to that. In fact, he did research for over six months before he made a decision. His research was quite extensive. He didn’t just settle with getting facts online, he took it to the streets as well, connecting with various bars and restaurants to see what they were using. After weighing their many options, they chose POS Nation, and we’re glad they did. We were able to help them achieve their objectives. Pre-POS system was very chaotic according to Frank. Running a business by writing everything down on paper is no easy task. It’s so easy for things to fall through the cracks. Prior to owning Hawthorne’s, Frank was a bartender for over nineteen years so he knows the many challenges to operating without a POS system. His current bartenders and servers can also attest. They love it! What’s not to love? It makes their jobs a lot easier, which makes them very happy. And we all know that a happy server is going to do a much better job in serving customers.
Since we’re on the topic of customers…if you’re ever in Chicago be sure to stop by Hawthorne’s Backyard. Whether you are in the mood for a nice cold beer, some food while you watch a game, or you want to schedule a private party or corporate event, you can be sure of this: you’ll be well taken care of. The quality of everything they have to offer is second to none.
2 Station Restaurant Pos System
Hardware
- Lenovo - Small Form Pc's - 2.6 Ghz Pentium Dual Core, 2gb Ram, 250gb Hdd, Dvd-Rw, Win7 Pro / Xp Loaded
- Touchscreens W/Msr, Firebox S5510 15" Lcd
- Thermal Receipt Printer, Epson Tm-T70 Front Loading
- Cash Drawer, Apg Vasario, 16x16
- Impact Printer, Epson Tm-U220
Software
- Aldelo For Restaurants Pro 1st Station License
- Aldelo For Restaurants Pro License For 2nd Station
- Free!! Integrated Payment Processing Software With Mercury Payments
Services
- Hardware Setup- Plug & Play
- 12 Months Of Free Standard Technical Support
- Access To Online Support Site
- Pre - Loaded / Configured Software, Drivers, & Network Settings
- Equipment Certified To Work Upon Arrival
- Urgent Care Warranty - 1st Year - Next Business Day Replacement (Per Station)
- Premium Service - Includes Onsite Installation And Onsite Training - Two Days
- Free!! Interactive Dvd Training Suite
Upon interviewing James and Jon it became quickly apparent to us that their newly established business was going to be a great success. Their commitment to excellence is consistent throughout everything they do. From their friendly and professional staff to the top quality, fresh food items they offer, one cannot help but be impressed. Even their menus make a strong impression. They are digital, which is rare in Bakersfield. In fact, RiverWalk is the only café in the entire region that utilizes this type of technology to display their menu. James loves technology, which is why he looked to a POS system to help operate his business. He did his homework and ended up going with POS Nation because we offered the best system according to his needs. An integral part of their business is catering. They developed a very user friendly ordering system on their website which we integrated right into their POS system. Their online orders print straight to their kitchen for easy processing. The list of features their POS system offers and the results that are obtained as a result of utilizing them, gives them a significant advantage over businesses that use cash registers. The reporting functionalities alone are worth the price. They are able to see data that helps them distinguish what products are selling well and those that are performing poorly and thus make the appropriate corrections to increase revenue. Their staff love how easy the system is to use and appreciate how fast it is as well. Efficiency helps contribute significantly to accomplishing the main goal behind their existence, which is for their customers to enjoy their experience and walk away satisfied.
After our interview we made sure to hang out a little longer to get a good meal. We were not let down. Everything is fresh. Nothing carries over until the next day. That’s a rarity these days. And you know it’s true as soon as you take one bite. We did. If you live or are visiting the Bakersfield area, stop by and pay them a visit. Even if you’re passing through on your way to Fresno or Sacramento, it would be well worth your time. And be on the look out for a RiverWalk Café in your area. They have goals to expand and the right business recipe to achieve that dream.
2 Station With Back Office Restaurant Pos System
Hardware
- Posiflex - Ks6215 Fanless All In One Terminal W/ Msr, 15", Xp Pro, 1g Ram, 80g Hd, 1.5 Ghz Via C7
- Thermal Receipt Printers, Epson Tm-T88v
- Cash Drawer, Apg Vasario, 16x16
- Pole Display, Logic Controls Ld9900
- Kitchen / Impact Printer, Epson Tm-U220
- Digital Persona,Uareu 4500 Fingerprint Scanner
- Caller Id Box, Whozz Calling, 4 Line
Software
- Aldelo For Restaurants Pro 1st Station License
- Aldelo For Restaurants Pro License For 2nd Station
- Aldelo For Restaurants Pro License For Back Office
- Accounting Integrator - Install And Configure - Aldelo
- Aldelo Fingerprint Server
- Free!! Integrated Payment Processing Software With Mercury Payments
Services
- Configure System
- Hardware Setup - First Terminal ( Includes The Following )
- * 12 Months Of Free Technical Support (After Hours Support Requires Upgrade)
- * Free!! Interactive Dvd Training Suite
- * Free!! Access To Online Support Site
- * Pre - Loaded / Configured Software, Drivers, & Network Settings
- * Equipment Certified To Work Upon Arrival
- Hardware Setup - Additional Terminals
- Live Time - Prepaid Training & Support Bundle (2 Hr.)
- Menu Programming - Entrees And Beverages (Not Bar)
- Menu Programming - Appetizers, Side Items & Desserts
- Aldelo Online Order Integration Service ( One Time Fee )
- * $50 Per Month. Fees Can Be Passed On To Customers At $1 Per Order
- * Direct Integration With Credit Card Processing
- * Easy Setup And Maintenance With Tech Support Included
- Free!! Interactive Dvd Training Suite
- *Disc 1 - Regular Employee Operations
- *Disc 2 - Managment Operations
Since POS Nation was successful in providing a POS system to Barino’s Market, it was natural for them to look to us again for their restaurant needs. And we didn’t disappoint. They purchased a perfect system for their newly established restaurant. It provided all of the features they were already accustomed to at their market plus some additional functionalities that are geared specifically toward the restaurant industry. The Aldelo For Restaurants software was perfect for what they needed. When talking to Vito he quickly and enthusiastically explained how they were taking advantage of the inventory feature and recipe tracking. They are able to calculate to the penny the cost of every dish they offer. This helps them manage their overall costs, identify profitable markup percentages and also informs them when they are low on inventory.
When talking with one of their servers, he enthusiastically described how easy it was for him to learn the system. With years of experience already under his belt in the restaurant industry, he surprisingly never worked in an environment that embraced POS technology. His familiarity was only that of a traditional cash register. He explained to us that when he first started working for Vibano’s, he was a bit reluctant and even intimidated by the POS system, but after a very short time using it he learned to appreciate its capabilities. He even mentioned that he never wanted to go back to using a cash register ever again. He’s a fan for life!
Speaking of fan for life, if you are ever in the Bronx or even remotely close in proximity, you would be doing yourself a great pleasure by visiting Vibano’s Trattoria. You won’t be disappointed. And if you really want to treat yourself to a meal that will bring you much joy, try their gnocchi. It is out of this world!
2 Station Tableservice Restaurant Pos System
Hardware
- Dell Desktops Xp Pro, Dual Core, 1 Gb, Cd-Rom, 80 Gb Hd
- Touchscreens, Elo 1515l 15" Lcd With Card Readers/Msr
- Thermal Receipt Printer, Epson Tm-T88
- Impact Printer, Samsung Srp 275c
- Cash Drawer, Apg Vasario, 16x16
- Router W/ Hardware Firewall & Stateful Packet Inspection
Software
- Aldelo For Restaurants Pro 1st Station License
- Aldelo For Restaurants Pro License For 2nd Station
- Aldelo For Restaurants Pro License For Back Office
- Aldelo Edc Server For Credit Card Processing With Mercury Payments
Services
- Hardware Setup - First Terminal ( Includes The Following )
- * 12 Months Of Free Technical Support
- * Free Training Dvd
- * Pre - Loaded / Configured Software, Drivers, & Network Settings
- * 50-Point Quality Checklist - All Equipment Tested & Certified To Work Upon Arrival
- Free!! Credit Card Setup And Testing
Located right outside of Charlotte, NC (Fort Mill, SC to be exact), Aroma is a quality café to say the least. It’s family operated by some truly amazing people. The Lowney family is very special. Because of that, the Aroma Coffee House & Cafe case study was very unique when compared to the others. Chris Allen, POS Nation's Chief Operating Officer, has had a longstanding relationship with the owners, Charles and Mirtha Lowney, and their family. As was the case for Aroma, there are countless businesses that are doing well, but just don't have the capital needed to make certain upgrades to the way they operate.
In order to be successful in business it's important to stay focused on the bottom line. While that is very true and an essential principle in becoming profitable, we also recognize that there are other core responsibilities and opportunities that present themselves every day. This was that type of a moment for us here at POS Nation. We love making a difference in our community so doing something special for Aroma was a perfect fit for us, and them as well. We donated a brand new, top of the line POS system and only asked one thing in return – the chance to do a case study with them. We really enjoy learning. We’re consistently staying in contact with businesses around the nation to better understand their needs. The more in tune we are with what businesses need, the more successful we are in developing solutions. Working with Aroma was an amazing experience for us. Identifying several challenges they had in their day to day, knowing full well that their new POS system was going to easily rectify them, was like being a kid in a candy store. Let’s just say that it brought us a good measure of joy. Before giving them a POS system, they were using a traditional cash register. There are certain things a cash register can do, but there are more limitations than anything. One such example is theft mitigation. Aroma experienced this first hand. Being stolen from is a very frustrating and painful experience. Using a cash register to run your payment transactions leaves you vulnerable in too many ways to consider it a viable solution. A POS system eradicates theft by introducing various features that hold the user accountable to working honestly.
Another challenge for Aroma was the amount of time it took to ring up the order, receive payment and deliver the product. Many of their customers are on their way to work when stopping in. They want to get a latte and a bite to eat, but they want it fast so they can get on with their day. A POS system assists in this endeavor by speeding up the transaction process significantly. Orders are completed with a simple touch of the monitor and swipe of a card.
Definitely worthy of mention is the digital signage they received with their system. Suggestive sales are a worthwhile strategy for Aroma. Digital signs now allow them the ability to promote specific food, drinks and specials without even saying a word.
There is so much more we could say, but in closing, we hope you’ll take the time to watch the video. It’s a little longer than the others, but contains a wealth of information that we trust will be helpful to you.
SINGLE STATION COFFEE/CAFÉ POS SYSTEM
Hardware
- Lenovo - Small Form Pc - 2.6 Ghz Pentium Dual Core, 2gb Ram, 250gb Hdd, Dvd-Rw, Win7 Pro / Xp Loaded
- Touchscreen, Firebox S5510 15" Lcd, Spkrs
- Thermal Receipt Printer, Star Eco Tsp143iiu, Usb, Two Color, Auto-Cutter
- Cable, Apg Multipro For Star 24v Series, Drawer 1
- Pole Display, Logic Controls Lv3000u, 7' Lcd, Usb
- Kitchen Display System
- 19" Lenovo Widescreen Lcd
- Logic Controls Kb-1700g Bumpbar With Pcamerica Legend (Black)
- Logic Controls Ls6000 Control Unit
Software
- Restaurant Pro Express (Rpe) Sql Pro License
- Integrated Credit Cards - Server/Admin License (Per Location)
Services
- Hardware Setup - First Terminal ( Includes The Following )
- * 12 Months Of Free Standard Technical Support (After Hours Support Requires Upgrade)
- * Free!! Introductory Training Class (1 Hr)
- * Free!! Access To Online Support Site
- * Pre - Loaded / Configured Software, Drivers, & Network Settings
- * Equipment Certified To Work Upon Arrival
- Accounting Integrator - Install And Configure
- Upgrade To Business Class Support - 1 Year Support And Training
- (After Hours Support/Training Requires Upgrade To Premium)
- * Free!! Access To The Online Knowlegebase Full Suite
- Onsite Training And Installation
- Menu Programming - Entrees And Beverages (Not Bar)
- Menu Programming - Appetizers, Side Items & Desserts
With thousands of customers, it became very important for Double D’s to manage their business operations in an efficient manner. That’s where we came into the picture. We worked with them extensively in order to identify a perfect solution for their needs. It quickly became evident that they needed a POS solution in order to run their business properly. While it’s true that we can make that argument for any and all businesses that receive payments, Double D’s had some specific requirements that a typical cash register could not help with.
Age verification is a necessity for them. It’s significantly important for them to make sure their customers meet the legal age requirement for purchasing tobacco products. Sure, you can do it manually by checking their driver’s license, but why risk having your employees make a mistake when calculating your customer’s age? That can and does happen, often. And how do you know they’re not giving you a fake ID? Truth is, you don’t, unless of course you have one of our POS systems integrated with ID verification. This interface enforces age verification by forcing cashiers to scan or swipe the customer’s driver’s license upon ringing up tobacco or liquor products. The POS system will instantly check the age and either approve or decline the sales transaction depending on the results. This type of risk mitigation gives peace of mind, knowing full well that you have a solution that is a safe guard as you comply with the legal requirements of your state.
Although age verification was a huge value to Double D’s, they recognized our POS system had much more to offer, such as customer loyalty programs and inventory tracking which has measures to mitigate theft and product shrinkage.
No matter what type of business you are operating, a POS system makes sense in many ways. It’s a worthwhile purchase that is sure to have a high return on investment. Contact us today and speak to one of our Product Specialists. We’d love to help.
SINGLE STATION COFFEE/CAFÉ POS SYSTEM
Hardware
- Lenovo - Small Form Pc - 2.6 Ghz Pentium Dual Core, 2gb Ram, 250gb Hdd, Dvd-Rw, Win7 Pro / Xp Loaded
- Touchscreen W/Msr, Firebox S5400 15" LCD
- Thermal Receipt Printer, Star Eco Tsp143iiu, Usb, Two Color, Auto-Cutter
- Cash Drawer, Apg Vasario, 19x15
- Pole Display, Logic Controls Ld9900, Usb, Gray, Opos Support
- Scanner, Honeywell Focus, Id Verification With Easy Dl, Usb
- Order Printer, Epson Tm-U220, Ethernet
- Label Printer, Zebra Lp2824, 2" Dt, Usb/Serial
- Custom Full Color Gift Cards - Qty. 2500 (Msr)
Software
- Cash Register Express (Cre) Sql Pro License
- Enterprise Upgrade For Cash Register Express Pro
- *** Includes The Following Upgrade Features
- - Barcode Express Printing Module
- - Advanced Reporting Features, Including Exceptions
- - Multi Site Capabilities
- *** Includes The Following Quickbooks Export Features
- - Export Within Date Range
- - Po Syncing
- - Employee Timesheets
- - Accounts Receivable
- - Itemized Invoices
- - Inventory Stock Levels
- Free!! Integrated Credit Card Processing Software
- (Requires Processing With Pos Nation Powered By Mercury)
Services
- Hardware Setup - First Terminal ( Includes The Following )
- * 12 Months Of Free Standard Technical Support (After Hours Support Requires Upgrade)
- * Free!! Introductory Training Class (1 Hr)
- * Free!! Access To Online Support Site
- * Pre - Loaded / Configured Software, Drivers, & Network Settings
- * Equipment Certified To Work Upon Arrival
- Free!! Pre-Existing Cre Database Upload
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